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Buyers' orders can sometimes be split by sellers due to various reasons, such as oversized parcels that exceed that parcel weight limit or when products in one order are stored across multiple warehouses. 

If your order is split by the seller, you will be notified via Shopee App. Your order will still appear as a single order under My Purchases, while the shipping updates and details of the split parcels will be shown on the Order Details page.

Once an order has been split, each split parcel will then be shipped separately. 

Cancellation for split orders

Cancellations can only be done at the order level. If you submit a cancellation request, it will be to cancel the entire order. You will not be able to make cancellations for individual split parcels. Cancellations will be immediate for orders which sellers have yet to arrange shipment for.  

Return/Refund for split orders

If you request a return/refund for one of the parcels and it is approved, you will not be able to submit another return/refund request for the same order. Therefore, we recommend waiting until all split parcels have been delivered before submitting a return/refund request if necessary.